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Repairs and Replacements

 

 

Legal Warranty for Jewelry

ANNA MARIA MAZARAKI S.A produce over 3,000 new deigns each year giving special attention to design, materials, jewelry specifications, and focus on the quality control of the final product. All the items we sell at ANNA MARIA MAZARAKI boutiques are covered by the legal warranty. More specifically in case of a manufacture’s defect, ANNA MARIA MAZARAKI S.A intends to replace the defective product, if it is available. If a replacement is not feasible, we offer a complimentary repair service. The warranty extends for a period of two years and is valid if it is proven that the product is defective and the wear and tear  not attributed to customer misuse or accident.

In case of purchasing a defective product , the customer should visit one of our boutiques, presenting the receipt or the exchange card off the product. For online purchases, customers can reach out via email at e-shop@mazaraki.eu, attaching a photo of the product and relevant documents.

Jewelry Repair

ANNA MARIA MAZARAKI S.A provides a repair service for its jewelry for its service independent of the warranty coverage. If you need a repair of your jewelry, you can:

  • Simply drop off your jewelry at one of our boutiques during store hours.
  • Contact us at 2106848300.
  • Contact us via email at e-shop@mazaraki.eu to inquire about the repair process.

Note: Our boutiques do not accept repairs in August, during the Christmas holiday season, and during the Holy Week of Easter. The average waiting time for receiving the repaired product is 15 business days.

For more information about repairs please check our price list here.

 

Replacement or Repair of Products via e-shop:

If it is not possible to present the product at one of our physical stores, follow the procedure below:

Contact us via email at e-shop@mazaraki.eu, attaching a photo of the product and relevant documents. For more information, you can also contact us by phone at 2106848300.

In case of replacement or repair via e-shop, the product must be sent t

Legal Warranty for Jewelry

ANNA MARIA MAZARAKI S.A produce over 3,000 new deigns each year giving special attention to design, materials, jewelry specifications, and focus on the quality control of the final product. All the items we sell at ANNA MARIA MAZARAKI boutiques are covered by the legal warranty. More specifically in case of a manufacture’s defect, ANNA MARIA MAZARAKI S.A intends to replace the defective product, if it is available. If a replacement is not feasible, we offer a complimentary repair service. The warranty extends for a period of two years and is valid if it is proven that the product is defective and the wear and tear  not attributed to customer misuse or accident.

In case of purchasing a defective product , the customer should visit one of our boutiques, presenting the receipt or the exchange card off the product. For online purchases, customers can reach out via email at e-shop@mazaraki.eu, attaching a photo of the product and relevant documents.

Jewelry Repair

ANNA MARIA MAZARAKI S.A provides a repair service for its jewelry for its service independent of the warranty coverage. If you need a repair of your jewelry, you can:

  • Simply drop off your jewelry at one of our boutiques during store hours.
  • Contact us at 2106848300.
  • Contact us via email at e-shop@mazaraki.eu to inquire about the repair process.

Note: Our boutiques do not accept repairs in August, during the Christmas holiday season, and during the Holy Week of Easter. The average waiting time for receiving the repaired product is 15 business days.

For more information about repairs please check our price list here.

 

Replacement or Repair of Products via e-shop:

If it is not possible to present the product at one of our physical stores, follow the procedure below:

Contact us via email at e-shop@mazaraki.eu, attaching a photo of the product and relevant documents. For more information, you can also contact us by phone at 2106848300.

In case of replacement or repair via e-shop, the product must be sent to the company. The transportation costs to ANNA MARIA MAZARAKI are solely the responsibility of the sender. Before sending the product, an email confirmation must be received from our company to proceed with the replacement/repair process. For any other information regarding our repairs and replacements, contact the store where you made your purchase or call us at 2106848300.

 

Note: In case you do not receive our email communications, check the accuracy of the information you have provided or check your spam folder.

o the company. The transportation costs to ANNA MARIA MAZARAKI are solely the responsibility of the sender. Before sending the product, an email confirmation must be received from our company to proceed with the replacement/repair process. For any other information regarding our repairs and replacements, contact the store where you made your purchase or call us at 2106848300.

 

Note: In case you do not receive our email communications, check the accuracy of the information you have provided or check your spam folder.