Welcome Message & General Instructions
Product returns and refunds
Where is my order?
You can have our products delivered to your address, or you can pick them up from the store of your choice. Deliveries in Greece are made by courier (Courier Center services) and are free for orders above 40 €. For order values up to 40 € the delivery charges are 4 € and, if for collect deliveries, 5 € total. If you choose to pick up your order from one of our stores there is no charge.
For countries other than Greece, the products are delivered by Fedex.
The time of delivery depends on the products. You must understand that because our products are handmade, it is possible that your order may not be readily available. In such cases we expect to be able to fulfill your order between 4 to 15 working days. In cases that this is not possible, you will be accordingly informed so that you may accept the delay. All readily available products (and there are lots of them!) are sent within 4-15 working days from order confirmation.
How much will cost my order delivery?
The shipping costs depend on the country of destination and the size/weight of the package. Before sending your package we will tell you the cost of the shipping. On the following table you will find the costs of the package for weight up to 500g, by continent or country.
United States of America
Am I going to get charged with Customs ‘fees during the import of my order?
For countries outside of the European Union there might be Customs ‘fees. The tax of your imported package depends on the laws of your country.